STORE POLICY

 SHIPPING

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. Pre-orders will ship after pre-order date specified.
We offer $10 flat rate shipping to the United States.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
Please allow 48 hours for the tracking information to become available, once notified. 
For inquiries, please contact: info@zeencandleco.com
Zeen Candle Co.
P.O. Box 148
Culver City, CA 90232

 

 

EXCHANGES & REFUNDS

Refunds

There is a NO REFUND policy at Zeen Candle Co. Please be mindful of purchase selections due to this policy.

Exchanges

We value the quality of our products greatly. We construct our candles with great care, though they may, on a rare occasion, have diminishes in the wax due to their handmade nature + roughness during in transit. If your item is received with any product damages, you reserve the right to request an exchange for an identical item. Please reach out to info@zeencandleco.com with photo of damages to initiate an exchange.

Shipping and handling charges are non-refundable and your own responsibility on returns.

We recommend using a trackable courier such as UPS, FedEx or USPS when returning an item. Zeen Candle Co. is not responsible for items damaged or lost in transit.

 

QUALITY GUARANTEE + RESPONSIBILITY

We value the quality of our products greatly. We handle our items with great care, though they may, on a rare occasion, bend slightly out of place. If the item is received in poor condition beyond the ability to fix it in a moment’s notice, feel free to contact us with a picture of your item to info@zeencandleco.com so we can see what we can do to help!

 

We are not responsible for…

  1. Replacing or refunding items that are confirmed to have been delivered by USPS.

  2. Slow shipping due to the COVID-19 pandemic.

  3. Paying for the shipping and handling for an undamaged item you would like to return.